Doubts & frequently asked questions about cardboard furniture

FREQUENTLY ASKED QUESTIONS ABOUT CARDBOARD FURNITURE

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Everything you wanted to know about cardboard*

(*but you never dared to ask)

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In this section you will find the FAQ, the most frequently asked questions that our customers ask us. Search for the topic you are interested in and you will find our answers. If you do not find them, or if you still have some doubts, know that we love to compare ourselves with customers to identify together the most satisfactory solutions. So do not hesitate to contact us!

GENERAL QUESTIONS

In spite of what you may believe, cardboard is a very solid and robust material. All furniture in the NaturDesign catalogue is made of high quality materials, which guarantees you the same strength and durability as traditional furniture. If you want to know more we refer you to our in-depth analysis on the solidity of Nardi cardboard furniture.

The answer is no. Surely we are not talking about steel, but we can assure you that cardboard has amazing qualities! Lightweight, yet durable, the high-quality triple-wave cardboard used for our furniture is resistant to loads and moisture. Our experience teaches us that, even if used in places of high use, they have a good durability. And if necessary, we can also make the surfaces water-repellent and/or fireproof. Contact us to find out more.

It depends on the usage you have to make of it. The basic version of our furniture is not fireproof and can suffer damage if placed in contact with open flames and / or high temperatures. However, the cardboard used has a high flash point (above 200 ° C) which greatly limits the risk of fire. However, if you have the stringent need to create a fireproof set-up (for example for a stand to be used in exhibition spaces) we can use a special cardboard certified “Class 1” by Italian legislation. Contact us for more information about it.

Certainly, our furniture is ecological by nature: it lends itself to being reused countless times and “at the end of its life” is 100% recyclable. They are also made from 30% recycled materials and the cellulose comes from FSC certified sources.

All the items in our catalog are available and customizable. Can’t find the product you’re interested in in the list? Do not hesitate to contact us, our team is at your disposal for the creation of tailor-made products.

Yes, our team is at your disposal. We will evaluate together your needs and study the most functional solution for your purpose. So, if you do not find the product that is right for you in our catalog, contact us and together we will find the cardboard solution that suits you!

Let’s say that it depends on many factors, but normally the timing for the realization “ex-novo” of a cardboard product is about 1-2 working weeks. For “tailor-made” or particularly complex products, the production time may vary. But each case is unique, so the advice is always to contact us to have a more precise timing.

PRODUCT CONCERNS

The scope of our furnishing solutions varies from product to product, also according to the shape and design. Consider, however, that normally a cardboard seat can support over 200 kg. So, as much as it is a lightweight material, it is also incredibly sturdy. It is no coincidence that we have built entire cardboard bookcases, loaded with hundreds and hundreds of books. You can be sure that cardboard furniture holds up great! 😉

Yes, almost all our cardboard products are assembled using simple joints, thus allowing their disassembly and subsequent reassembly. This makes them a flexible, lightweight and reusable solution, which is essential for some sectors such as homestaging or event organization.

Of course, just disassemble the spoiled part and buy the single damaged piece. Contact us and we will find a solution.

Absolutely not, on the contrary! Cardboard furniture lends itself well to customization and “do-it-yourself” decorations. We suggest you use ecological colors maybe water, without exaggerating! 😉

Of course, the products are customizable by means of high-definition digital prints made directly on the cardboard. Our team will assist you in choosing and / or creating the most suitable graphics for you and your business.

The furniture can be finished with various materials we offer such as glass, cork, laminates, films, dibond and cushions, or it can be customised directly by you with the covering you prefer (just fix it with Velcro strips);

To meet specific requirements, it is also possible to add finishing feet that lift the structure off the ground or a water-repellent protective plastic coating that makes the surface easily washable with a damp cloth. If you want to know more we refer you to our in-depth study on the finishes of cardboard furniture.

The cardboard is made only using cellulose and natural starches. In the subsequent stages of processing or creation of the product we pay the utmost attention in the choice of ecological products with low environmental impact and low emission of harmful substances. We do not use glues that give off formaldehyde, but natural starches from potatoes, corn and peas. All furniture is therefore absolutely attentive to human health and the environment. The cardboard prints are also absolutely non-toxic.

TAILOR-MADE DESIGN

Certainly yes, our team is always at your disposal to assess your needs and the feasibility of a project that can do for you. Do not hesitate to contact us, we will be happy to discuss and see together problems and solutions.

Normally the timing for the realization of a tailor-made cardboard product varies from one to two working weeks. For particularly complex products, the production time may vary.

ORDERS, PURCHASES AND REFUNDS

To buy all you have to do is contact us by phone or email / chat and request the product. The simplest solutions can also be purchased online on the site, but we always advise you to contact us because from the comparison with our experts you will have timely advice on the products that are right for you. To contact us click here.

Of course, all you have to do is register an account on the site specifying your company details, or you can contact us and give us all the details of your business. Our team will be on hand to meet your company’s needs.

You can change your order at any time before confirmation. If you would like to change your order after receipt of the confirmation document contact us within 24 hours and we will verify the feasibility of your request.

From experience we guarantee that it is quite unlikely, but if it should happen that inside the kit there are damaged, defective or incorrect items you just have to contact us. We will resolve the issue as soon as possible. To contact us about similar discrepancies in the order received click here.

The timing for receiving the refund depends on your bank, but indicatively it will be visible on your bank statement within 15 days of confirmation of the activation of the re-credit.

PAYMENTS

You can make the payment by bank transfer to the IBAN address that will be communicated to you or pay by credit card, PayPal or cashier’s check. We accept cash payments up to a maximum of 2999.99 euros (as per current legislation).

Payment must be made after confirmation of the order. Any provisions must be agreed with the company. Obviously in case of online purchase the payment is made at the time of confirmation of the transaction.

You will receive an invoice by email, starting from the following day within 48h, which replaces the receipt.

Payment must be made after confirmation of the order. Any provisions must be agreed with the company.

Yes, the minimum order is 120€ (100 + VAT)

Yes, the discounts vary according to the size of the order and will be calculated automatically by our team. Are you a company or a retailer? Contact us to know the dedicated discounts.

SHIPMENTS

The shipping methods are agreed directly with our team and include express courier, non-express courier (specialized in the transport of furniture) or delivery by means of one of our transporters.

The shipping method is agreed directly with our team who will be able to advise you on the best solution based on the needs and location of delivery.

Of course, it is possible to go to the company to collect the purchased goods.

Delivery times by express courier are 1/3 working days from shipment. For foreign locations / islands or other agreed shipping methods, delivery times may vary and will be defined during the purchase.

Yes, we ship abroad. The shipping methods and their prices will be defined at the time of purchase.

Shipping times are defined according to the type of purchase and transport chosen. You can agree with our team an indicative delivery date that may be subject to change. We will communicate the tracking code of the product to follow the shipment. For special purchases we will stay in touch with the carrier and we will call you before his arrival.

In the event that you live in a ZTL, or in a road not passable with a medium-sized van, or the accessibility to the location where the goods are to be delivered is very limited, contact us immediately after submitting your order and we will evaluate together the best possible solution.

Contact us by email within 24 hours of creating your order and we will verify the feasibility of your request.

You should not need it, but in case of need please contact our sales department directly.

Shipping in assembly kit consists of shipping the disassembled product and provided with all the elements necessary for its composition. The package that will be delivered to you contains the instructions and all the information useful for the assembly of the furniture. Does all this scare you? Don’t worry, assembly is simple and requires minimal manual skills (you can still request the shipment of the mounted product with a small surcharge).

ASSEMBLY

Yes, our furniture generally travels in mounting kits, inside which you will find all the indications to easily assemble the product. A special case is the particularly complex set-ups that travel partially assembled and are assembled on site with the assistance of our expert workers.

Shipping in assembly kit consists of shipping the disassembled product and provided with all the elements necessary for its composition. The package that will be delivered to you contains the instructions and all the information useful for the assembly of the furniture. Does all this scare you? Don’t worry, assembly is simple and requires minimal manual skills (you can still request the shipment of the mounted product with a small surcharge).

An on-site assembly service is provided only in the case of installations of a certain complexity. In all other cases you should not need it. Our furniture always travels in assembly kits, inside which you will find all the indications to assemble the product. Don’t have time to do the editing? We can ship the assembled furniture directly to your home.

Of course, we can ship the furniture already assembled to your home with a small surcharge.

HAVE YOU FOUND THE ANSWER YOU WERE LOOKING FOR?

We hope you managed to find the information you were looking for, but don’t worry! If there is still any question you would like us to contact us immediately and we will be happy to help you. You can do it through the chat at the bottom right, you can fill out the form below, call us, or send us an email … we are there!

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